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How To Deal With Negative Website Hosting Reviews As A Company

Friday, December 3rd, 2010 at 6:28 pm 
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It’s an inevitable fact, that when you run a company, you cannot make everyone happy. You could try and work twenty eight hours a day. Provide perfect service. Some people just cannot be pleased. Then there are times you go wrong. Even with the best efforts, well made plans can go wrong. Out of nowhere, your service can break badly and take some time to repair. Then end up with a lot of angry customers and some bad website hosting reviews

How you deal with those bad reviews is the deciding factor of a good company. So here are a few tips on how to deal with bad hosting reviews.

To start with you need to work out what it is they are complaining about. This dictates largely the way to deal with it. What went wrong? How can you stop the situation happening in future?

If you have already dealt with the situation, then contacting the customer directly may be best to explain better. If the complaint is false, then this turns into a different situation.

As much as we try to please people, there is a small minority of people that take pleasure in complaining. The more difficult customer will be liberal with the truth to spin their bad review. Not everyone would agree, but contacting the customer isn’t always the best move. In a nutshell, you cannot win with this type of person either way. Contacting them is likely to make them worse and shout louder!

If you are at fault and the complaint is genuine, always sympaphise with the customer. Apologise and apologise again. If you aren’t sincere in being sorry for the mistake of your company, something is wrong. Good apologies can mend bridges. Also showing how you’ve learnt from the mistake will restore confidence in the customer. Why not offer the customer a free month if they’ve left, to try and persuade them to come back?

If you really make a good job, the customer may even praise you across the internet. Picture turning a happy customer into a good one. Those that think technical issues don’t occur for a hosting company aren’t right in the head! However, a company well versed in PR, that can turn an angry customer into a happy one is worth their salt. This is definitely worth thinking of from a PR point of view.

There are a number of options for monitoring reviews. Google Alerts will let you subscribe to new results for certain keyphrases. You can also use tools across social networking sites – Facebook and Twitter to monitor what customers are saying about you. Running a hosting company has many jobs, and this is probably one of the most important.


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Internet As A Valuable Resource

Thursday, June 3rd, 2010 at 10:57 am 
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DC get with it! If you’re reading this you must have access to a computer and if you can use a computer you can access social networking sites like ‘Facebook’, you might even be able to ‘twitter’ or catch up on things with ‘YouTube’ or ‘Linkedin’ if you are a business. (Apologies to any readers who find that condescending but believe it or not – not everyone is savvy.)

I mention these to you because the Internet could be a wonderful communication tool for us to inform and recruit volunteers about what we’re doing . Anyone with a social conscience can make a difference in awareness and funds could be raised if issues we are concerned with go viral. One of the ways we can keep funds coming in to keep our work going is through vehicle donation. Don’t try to sell your car online through the different auction sites like Ebay ; make a difference and donate the car to a charity. If you wish to donate a car you can fill out a form online or talk to an operator on the phone, which has lines open 24 hours a day.

There is a variety of topics being discussed all over the web and at last the American Red Cross has embraced the technology that drives much of today’s youth to their decisions. Young people are much more socially and politically aware and possibly cynical of the way world governments respond to international crises. The Red Cross is an independent organization and though often recognized as the authorized official institution in many countries permitted to respond to disasters, its mission statement upholds impartiality.

It’s been fifteen years since the National Capital Chapter successfully completed requirements and met all standards of excellence necessary for a Red Cross Chapter; with your help we can continue to maintain these standards and provide the assistance required at home or abroad when help is required. Many people have made their contribution by an auto donation that costs you nothing as the charity collects the vehicle, enters it into a car auction and realizes the capital to supplement their funds. Vehicle donation is as important to fundraising as blood donation is to saving lives .


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